Frequently Asked Questions

A real person answers your call 24 hours a day, 7 days a week! Your time is valuable. We don’t use phone trees and you won’t have to leave a message to get your questions answered.

Help at Home Senior Care has been helping seniors and their families navigate Long Term Care Insurance (LTC) for nearly 20 years! We help take the hassle out of setting up your claim and can even bill your LTCi, on your behalf, by submitting all necessary supporting documents along with the invoice. We are happy to help you navigate your benefits by advocating with you on the phone to your insurance.

Most people rely on their personal assets or the assets of family members to pay for their services. Some people have Long-Term Care insurance or qualify for assistance through the Veteran’s Administration. Others find that using a reverse mortgage helpful to fund home care services.

We take pride in matching you with a caregiver that is a good fit for your personality and home. We understand that most of our clients appreciate having the stability of the same caregiver day after day, and we strive to meet that expectation. If you need 24-hour care or multiple days of service each week, we will assign two or more caregivers to ensure that your needs are consistently met while avoiding overtime charges.

Help at Home Senior Care a large staff of caregivers which allows us the opportunity to reach out to others on our Care Team to provide a fill in caregiver to substitute in these circumstances. If desired, family members will be notified of any changes in staffing or scheduling.

Our caregivers are required to participate in our comprehensive training program which was developed by a registered nurse educator using nationally recognized training curriculum. Vital hands-on training is also provided, in our unique “Senior Apartment”, so that each caregiver is equipped to help with safe transfers, bathing, toileting, even bed bound care. In addition, all caregivers receive ongoing coaching and training throughout their career with Help at Home Senior Care by our experienced staffing team who have all been caregivers themselves. Our training program is customized to each individual caregiver and their particular clients. We are equipped to provide our caregivers with over 150 different classes, depending on the needs of the clients they serve

Home care services allow people to shorten the length of their stays in facilities or to avoid institutionalization altogether. Home care services are available 24 hours a day, seven days a week. Studies show patients heal more quickly in the comfort and familiar surroundings of their own home, rather than in an institution.

Help at Home Senior Care is a full-service agency. We are a third-party employer that provides safe, well supervised, and well-trained caregivers to work in your home. We closely monitor our caregivers to be sure that they are performing their work well, show up and leave on time, and maintain high ethical standards while working. With a large team of caregivers, we have resources to help provide replacement caregivers when someone is sick or on vacation.

As the caregivers’ employer, we assume all employment liability and compliance with all employment laws. When you hire a caregiver privately, you are responsible for screening, interviewing, completing background checks and maintaining the role of manager, including having to terminate the caregiver if it doesn’t work out. You assume all financial and legal responsibilities. Payroll taxes, Social Security, Medicare, unemployment, disability insurance and worker’s compensation are your responsibility.

Our caregivers can provide household help, housekeeping, companionship, transportation, medication reminders, meal preparation, personal care, bathing and dressing, dementia care, and activities. They are non-medical professionals.

Help at Home Senior Care provides respite care for family caregivers. We understand that caregiving can be wearing, and you deserve a break. While you are away, you can trust that we will provide the same level of attentive care that you provide to your loved one. Respite care will give you the time you need to relax so that you can return refreshed. Many people also use respite services to fulfill work commitments, spend time with other family members, and take care of other responsibilities.

Yes. We provide companionship and care for people who live in assisted living and nursing facilities because they may require extra attention or have constant personal care needs.