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Frequently Asked Questions

We know that when you are looking for care for a loved you, you may have a lot of questions. Here are the questions we are most frequently asked.
If you have a question we haven’t answered, or you just want to talk to someone, please give us a call at (530) 885-7444
Will I always have the same caregiver?
We take pride in matching you with a caregiver that is a good fit for your personality and home. We understand that most of our clients appreciate having the stability of the same caregiver day after day, and we strive to meet that expectation. If you need 24-hour care or multiple days of service each week, we will assign two or more caregivers to ensure that your needs are consistently met while avoiding overtime charges.
What happens if the caregiver that helps me is sick or goes on vacation?
Help at Home Senior Care has a large staff of caregivers so we can promptly and efficiently send another qualified caregiver to substitute in these circumstances. If desired, family members will be notified of any changes in staffing or scheduling.
What if I do not like the caregiver that is assigned?
We will change caregivers, without hesitation, until you are completely satisfied.
How do I pay for home care?
Most people rely on their personal assets or the assets of family members to pay for their services. Some people have long-term care insurance or qualify for assistance through the Veteran’s Administration. Some people find that using a reverse mortgage can be an economical way to fund home care services.
Why should I choose a home care company rather than employing a private caregiver?
Help at Home Senior Care is a full-service agency. We are a third-party employer that provides safe, well supervised, and well trained caregivers to work in your home. We closely monitor our caregivers to be sure that they are performing their work well, show up and leave on time, and maintain high ethical standards while working. With a staff of over 100 caregivers, we provide replacement caregivers when someone is sick or on vacation.

As the caregivers’ employer, we assume all employment liability and compliance with all employment laws.When you hire a caregiver privately, you are responsible for screening, interviewing, completing background checks and maintaining the role of manager, including having to terminate the caregiver if it doesn’t work out. You assume all financial and legal responsibilities. Payroll taxes, Social Security, Medicare, unemployment, disability insurance and worker’s compensation are your responsibility.
What kind of training do you provide for your caregivers?
Our caregivers are required to participate in our comprehensive training program which was developed by a registered nurse educator using nationally recognized training curriculum. All caregivers receive ongoing coaching and training throughout their career with Help at Home Senior Care by our experienced staffing team who have all been caregivers themselves. Our training program is customized to each individual caregiver and their particular clients. We are equipped to provide our caregivers with over 150 different classes, depending on the needs of the clients they serve. We offer online and in-house training.
What is home care?
Home care services allow people to shorten the length of their stays in facilities or to avoid institutionalization altogether. Home care services are available 24 hours a day, seven days a week. Studies show patients heal more quickly in the comfort and familiar surroundings of their own home, rather than in an institution.
What if my loved one needs medical help or other services in order to stay at home?
Our caregivers can provide household help, housekeeping, companionship, transportation, medication reminders, meal preparation, personal care, bathing and dressing, dementia care, and activities.
I provide the care for my loved one, but I am tired and overwhelmed. Can you help me?
Help at Home Senior Care provides respite care for family caregivers. We understand that caregiving can be wearing, and you deserve a break. While you are away, you can trust that we will provide the same level of attentive care that you provide to your loved one. Respite care will give you the time you need to relax so that you can return refreshed. Many people also use respite services to fulfill work commitments, spend time with other family members, and take care of other responsibilities.
Do you provide care for people who don’t live at home?
Yes. We provide companionship and care for people who live in assisted living and nursing facilities because they may require extra attention or have constant personal care needs.

Have more questions?

We’d be happy to answer them and help you determine if home care is the best solution for your care needs. Call us at (530) 885-7444 to learn more about our senior home care and Alzheimer’s care in Lincoln, CA and the surrounding areas.
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